When you lose a client, it is almost always due to the service. Price is rarely a problem. Before attempting to win back lost client, you need to examine the problem and figure out why you lost a client in the first place. What your client think was the problem? What do you think was the problem? If you are working together again, this problem will resurface?
Here are six steps to recover a lost client:
1. give it some time. Don't go running after the client. Let them think about if there was any problem.This will also give you time to rethink your approach. Client problem is sometimes as lovers problems. Time will often heal wounds without needing to do something more.
2. enter a reference or offer your assistance., in the business world, we run into people who need this or need. Remember, your clients and remember your lost clients for something that can benefit them by knowing our customers ' needs, it is sometimes easy to submit proposals that could help them either with a reference for business, or with your help with problems, which could help them.
3. Not to break the communication relationships. Keep them from the distribution list; Stay on their mailing list. If you send out a newsletter, keep sending them; if you are using e-mail to keep in touch with your customers, keep lost clients are posted.It would also damage to mention some good news about the client in the newsletter or email.
4. make it easy for customer to return. If the caller, sounds like to talk to them, if you meet them face to face, shake your hand and give them a big smile. This will remind them why they worked with you in the first place.
5. the client Has to solve a problem for you. If you are working with a community project and you think that the client is able to help you out, give them a call.If you respect their taste in food, ask them for restaurant suggestions on an anniversary dinner.Question about software for people.Question about anything you want, just don't sound fake.
6. when the client comes back thank profusely. all like thanks.We enjoy to believe that we are making a difference and that we are appreciated.Show your appreciation to lost client.
It takes an effort to make your customers feel if wanted in the first place, it is almost impossible to have someone else steal them away when you only need the lost gently for them to remind them about your services, your estimate of them and your knowledge of their needs when you have them back, keep them and remember them.
Don Doman is a published author, video producer and corporate presentations; he owns companies training site ideas and training (http://www.ideasandtraining.com), which he says is home for no-hassle "free preview" for corporate training videos; He also owns radio staff (http://www.humanresourcesradio.com), which sends it TO THE HR and training, company information, program previews and training samples from some of the world's great education speakers twenty-four hours a day; you can listen and learn (HR) radio.
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